Company Details

The watches on the website can be ordered exclusively via email or phone. The website provides contact information.

You can make payment by bank transfer or cash upon collection (max. 20,000 DKK). We only ship the watch once we have received payment, so processing time will depend on the transaction time. We also note that with this form of payment, you are not covered by the chargeback scheme.

See bank details on website. 

Delivery time is 5-10 days after receipt of payment unless otherwise agreed

You have a 2-year right to complain if you shop online at Urbørsen. If you discover a defect or flaw in your product, you should contact us as soon as possible and within a reasonable time.

If your complaint is justified, it means that you can either have the item repaired, exchanged, money refunded, or a price reduction, depending on the specific situation. As mentioned, you must complain within a ‘reasonable time’ after you have discovered the defect.

You have a 2-year right to complain if you shop online at Urbørsen. If you discover a defect or flaw in your product, you should contact us as soon as possible and within a reasonable time.

If your complaint is justified, you can either have the item repaired, exchanged, money refunded, or a price reduction, depending on the specific situation. As mentioned, you must complain within a ‘reasonable time’ after you discover the defect.

As a consumer, you have a 14-day right of withdrawal when you buy online. There is no right of withdrawal for all other types of transactions.

The withdrawal period expires 14 days after the day you received your item. The deadline means that you have 14 days from receipt to notify us that you want to withdraw from your purchase.